How can we help?

Downloading the app, entering your birth details, and completing the personality profile are free. Premium unlocks your full Blueprint, compatibility reports, daily guidance, and Luna. You will always see the current price before you buy.

Not yet. Personology is an iPhone app today. If you leave your email on the website when it asks, we will let you know the moment an Android version ships.

You can skip it and still get your full reading. Without a birth time we cannot calculate your rising sign or house placements, so those parts of the chart are left out rather than guessed. If you find your time later, add it in Profile and your chart updates.

Nine times out of ten it is the birth time or the birth place. Open Profile, check the date, time, and city, and correct anything that is off. If the chart still looks wrong after that, email us the birth details you entered and what you expected to see, and we will check the calculation.

Subscriptions bought in the app are billed by Apple, so they are cancelled through Apple: open the Settings app on your iPhone, tap your name, tap Subscriptions, choose Personology, and tap Cancel. You keep Premium until the end of the period you have paid for. Deleting the app does not cancel a subscription.

Tap Restore Purchases on the paywall or on the Subscription screen while signed in to the same Apple ID you bought with. If that does not unlock it, make sure you are signed in to the same Personology account you used before, then email us with your Apple receipt (Settings → your name → Media & Purchases → Purchase History).

Apple handles refunds for purchases made through the App Store. Go to reportaproblem.apple.com, sign in, find the Personology charge, and request a refund. We cannot issue App Store refunds ourselves, but if Apple turns you down and you think that is wrong, email us and we will help.

Install the app, sign in to your Personology account, and tap Restore Purchases on the paywall. Your subscription follows your Apple ID, and your reading follows your Personology account.

After checkout you were asked to create a Personology account with an email and password. Download the app and sign in with exactly that email and password; Premium is attached to the account. If you closed the page before creating the account, use the link in your receipt email, or email us and we will connect your purchase.

Go to app.personology.space/manage, enter the email you paid with, and follow the secure link to the billing portal. You can cancel, update your card, or download invoices there. Cancellation takes effect at the end of the paid period and you keep Premium until then.

No. Apple only lists subscriptions bought through the App Store. Purchases made on our website are billed by Stripe and managed through the billing portal above.

Open Profile in the app, scroll to the bottom, and tap Delete Account. This permanently removes your profile, birth details, reports, conversations with Luna, and friend connections. It also cancels any subscription billed through our website. A subscription billed by Apple is not cancelled by deleting your account, so cancel that in iPhone Settings first. If you cannot get into the app, email us from the address on the account and we will delete it for you.

Only a salted, one-way hash of your email address, which cannot be turned back into your address, and a record of which plan you held and when. Nothing readable about you is kept. The full detail is in our Privacy Policy.

Only you, unless you share it. Adding a friend lets each of you see the other’s Personology; a compatibility report you generate is visible only to you. Your birth details and your conversations with Luna are never shown to other users.

No. We share the minimum needed with the providers that run the app, such as our AI provider and our payment processors, and we do not sell personal information or share it with advertisers. See the Privacy Policy for the full list.

Treat it as a mirror, not a map. Your Blueprint, daily guidance, and Luna are AI-generated interpretations of your chart and personality profile, meant for reflection. They are not medical, psychological, financial, or relationship advice, and they can be wrong. For anything that affects your health, safety, money, or relationships, talk to a qualified professional.

Tell her. Luna uses your chart and profile, so correcting a detail in Profile improves every later answer. If a response was inappropriate rather than just inaccurate, email us with a screenshot so we can look at it.